If your order has not yet entered our fulfilment process, we'll do our best to help. Please contact us as soon as possible at store@howlinknitwear.com.

If your order has not yet been shipped, contact us and we'll see what's possible.

Only one discount code can be applied per order unless otherwise stated.

Once your order has been placed, you'll receive an order confirmation by email. If you haven't received it, please check your spam folder or contact us.

We ship worldwide from Belgium.

Shipping costs are calculated automatically at checkout based on your delivery address and order value. You'll always see the available shipping options and final shipping cost before completing your purchase.

Yes. We offer free shipping to many destinations once your order reaches the applicable threshold. Eligibility is automatically calculated at checkout.

Orders are usually dispatched within 1–2 business days. During collection launches, seasonal sales or public holidays, processing may take slightly longer.

Estimated delivery times depend on your destination and selected shipping method. The estimated delivery window is shown at checkout before you place your order.

We work with trusted international carrier FedEx

Yes. As soon as your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

If your order has not yet been dispatched, we'll do our best to update your shipping address. Please contact us as soon as possible at store@howlinknitwear.com.

Most orders require a signature upon delivery. If you're unavailable, the courier may attempt another delivery or leave instructions for collection.

Although most orders arrive within the estimated delivery time, delays can occasionally occur due to customs clearance, weather conditions or courier operations. If your order appears to be significantly delayed, please contact us and we'll be happy to help.

If your parcel is returned because delivery could not be completed or the shipment was not collected, we'll contact you to arrange reshipment. Additional shipping charges may apply.

For most destinations, duties and taxes are calculated and prepaid during checkout, so there are no unexpected charges upon delivery. If prepaid duties are not available for your country, this will be clearly indicated before you complete your purchase.

If duties and taxes are prepaid, this will be clearly shown during checkout. The total you see at checkout is the final amount you pay.

For most destinations, no. Duties and taxes are prepaid during checkout, so there are no additional charges upon delivery. If prepaid duties are not available in your country, this will be clearly shown at checkout before you complete your purchase.

Yes. Wherever available, we ship on a Delivered Duty Paid (DDP) basis. This means applicable duties and taxes are collected during checkout, making the delivery process as smooth as possible.

No additional duties, tariffs or import charges will be collected upon delivery. Any applicable costs are prepaid by us, so the price shown at checkout is the final price you pay.

Our website automatically displays prices in your local currency where available. Your final payment currency and total amount are always clearly confirmed during checkout.

International shipments may occasionally experience delays due to customs clearance. While uncommon, these delays are outside our control.

If duties or taxes are payable upon delivery because prepaid duties are not available for your destination and you refuse the shipment, any return shipping costs, customs charges and handling fees incurred may be deducted from your refund.

Yes. Unworn items in their original condition, with all original tags attached, can be returned within the return period outlined in our Returns Policy.

Please email return@howlinknitwear.com before returning your item. We'll provide you with the next steps.

Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error with your order.

Once your return arrives, we carry out a quality inspection and process your refund within 1–3 business days.

Yes. Please contact us before returning your item and we'll do our best to arrange an exchange, subject to availability.

Our collections are produced by specialist manufacturers in Scotland, Ireland and Belgium. We work with long-standing partners who share our commitment to craftsmanship and quality.

Each manufacturing partner specialises in specific knitting techniques and constructions. We choose the maker that is best suited for each product, allowing us to achieve the highest possible quality.

Always follow the care instructions on the garment label. Proper care will help preserve the appearance and longevity of your garment. For a full rundown, check out our full care guide.

Each product page includes detailed measurements and sizing guidance. If you're unsure, feel free to contact us for advice.

Some styles may be restocked, while others are produced in limited runs. If a product is sold out, please contact us or sign up for a back-in-stock notification if available.

Yes. If the product is eligible for restocking, simply click Get Notified When Available on the product page and enter your email address. We'll let you know as soon as it's back.

We accept major credit and debit cards, PayPal and a range of local payment methods depending on your country.

Yes. All payments are processed securely using industry-standard encrypted payment technology.

You will be the first to hear about new collections, exclusive releases, seasonal sales and special events. Subscribers may also receive early access to selected launches and promotions.

Simply enter your email address in the newsletter form at the bottom of our website.

We only send emails when we have something worth sharing, such as new arrivals, collection launches, exclusive collaborations and seasonal promotions.

Yes. You can unsubscribe at any time by clicking the unsubscribe link included in every newsletter.

Yes. Digital gift cards are available in a range of values and are delivered by email shortly after purchase.

For a physical gift card, simply swing by the Howlin’ Store.

Simply enter your gift card code during checkout. The balance will automatically be applied to your order.

No. Howlin' gift cards do not expire. You read that right, no expiry date, ever.

Yes. Simply forward the gift card email to the recipient or print it to give in person.

Yes. Gift wrapping is available during checkout.

Yes. Simply enter the recipient's shipping address during checkout.

No. Orders shipped directly to a gift recipient do not include pricing information.

Yes. You can add a personal gift message during checkout and we'll include it with your order.

Howlin' is based in Antwerp, Belgium.

Yes.

Howlin' Store
Nationalestraat 20
2000 Antwerp, Belgium

You can shop directly through our website or through one of our selected retailers around the world.

Email us at store@howlinknitwear.com and we'll get back to you as soon as possible.

We aim to respond to all enquiries within 1–2 business days.