This website is operated by:

Howlin’
Nationalestraat 20
2000 Antwerp
Belgium

Email: store@howlinknitwear.com

Howlin’ is the data controller responsible for processing your personal data.

Depending on how you use our website, we may collect the following information.

Information you provide

• Name
• Billing and shipping address
• Email address
• Telephone number
• Company name (where applicable)
• Payment information
• Account login details
• Order history
• Customer service communications
• Newsletter preferences
  
  

Information collected automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Time spent on our website
• Referral URLs
• Shopping behaviour
• Cookie identifiers
  
  

We process your personal data to:

• Process and deliver your orders
• Process payments
• Provide customer support
• Manage your account
• Communicate regarding your orders
• Handle returns and refunds
• Detect and prevent fraud
• Improve our website and services
• Send newsletters and marketing communications where you have given your consent
• Comply with legal obligations
• Protect our legal rights
  
  

Under the General Data Protection Regulation (GDPR), we process your personal data based on one or more of the following legal grounds:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Your consent, where required

Payments are securely processed by our authorised payment providers.

We do not store or have access to your complete payment card details.

Our online store is hosted by Shopify.

Shopify provides the ecommerce platform that allows us to sell our products online. Your data is stored through Shopify's secure infrastructure in accordance with applicable data protection laws.

For more information, please refer to Shopify's own Privacy Policy.

If you subscribe to our newsletter, we may send you updates about:

• New collections
• Product launches
• Promotions
• Events
• News from Howlin'

You may unsubscribe at any time by clicking the unsubscribe link included in every marketing email or by contacting us directly.

Our website uses cookies and similar technologies to:

• Ensure the website functions properly
• Remember your preferences
• Analyse website performance
• Improve user experience
• Measure marketing effectiveness

Please refer to our Cookie Policy for further information.

We only share personal data when necessary to operate our business.

This may include trusted service providers such as:

• Shopify
• Payment providers
• Shipping and logistics partners
• IT service providers
• Analytics providers
• Email marketing providers
• Fraud prevention services

These providers only receive the information necessary to perform their services and are required to protect your personal data.

We never sell your personal data.

Some of our service providers operate internationally, which means your personal data may be transferred outside the European Economic Area.

Where this occurs, appropriate safeguards are implemented in accordance with applicable data protection laws, including the GDPR.

We retain personal data only for as long as necessary to:

• Fulfil your orders
• Meet legal, accounting and tax obligations
• Resolve disputes
• Enforce our agreements

When personal data is no longer required, it is securely deleted or anonymised.

Depending on your location and applicable law, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your personal data
• Restrict processing
• Object to processing
• Withdraw your consent at any time
• Request data portability
• Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at: store@howlinknitwear.com

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations or the services we use.

Any updates will be published on this page together with the revised "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

If you have any questions about this Privacy Policy or how we process your personal data, please contact us:

Howlin’
Nationalestraat 20
2000 Antwerp
Belgium

Email: store@howlinknitwear.com